A full debrief: meal logs, water intake, bathroom schedule, mood notes, four to six photos from the day, and any vet observations. You'll receive it before pickup, every single day.
Every pet completes a 30-minute behavioral intake before their first stay. Pets with anxiety, medical conditions, or specific routines are paired with a dedicated handler and a quieter suite location, and our behavioral vet reviews the protocol weekly.
Yes. We require core vaccinations (rabies, DHPP, bordetella for dogs; FVRCP for cats) and a recent fecal screening. Our front desk verifies records with your primary vet before any first-time stay.
Absolutely — we encourage it. Email us anytime to schedule a tour; you'll get a full walk-through of the suites, daycare floors, grooming salon, and vet wing, plus 20 minutes with our lead handler to talk through your pet's needs.
A licensed vet is on-site during all open hours and on-call 24/7. We have a fully equipped triage room and partnerships with two specialty hospitals for advanced cases. You'll be contacted within 15 minutes of any incident.
Anytime, no penalty. Memberships are month-to-month, and unused services roll over for 30 days after cancellation so your pet doesn't miss a beat.
Our flagship campuses are in Scottsdale, Henderson, and Santa Fe. We provide member chauffeur transport across the Phoenix metro, Las Vegas valley, and Santa Fe / Albuquerque corridor — see each location page for full coverage.
We accept all major US pet insurance carriers. We do not bill them directly, but we provide itemized invoices formatted for fast reimbursement.
Book a complimentary 90-minute meet-and-greet. Tour the campus, meet your handlers, and get a sense of the everyday rhythm.
Locations across Arizona · Nevada · New Mexico · Member chauffeur available