Terms of Service

You must be at least 18 years old to make a booking or hold a membership account. You agree to provide accurate, current information about yourself and your pet, including medical records, behavioral history, and current vaccinations. You are responsible for the accuracy of information provided to us.

All bookings are subject to availability. Bookings made through our website or app constitute a binding reservation. Our cancellation policy:

• Daycare and grooming: 24-hour cancellation, no fee.
• Pet hotel / boarding: 72-hour cancellation, no fee. Cancellations within 72 hours forfeit the first night.
• Veterinary appointments: 24-hour cancellation. Repeat no-shows may incur a fee.
• Memberships: month-to-month, no penalty for cancellation. Prorated refunds are not provided; current month remains active until period end.

For the safety of all pets, we require:

• Current rabies, DHPP, and bordetella vaccinations for dogs (FVRCP for cats), verified by your primary veterinarian.
• A recent (within 12 months) fecal screening.
• Disclosure of any communicable illness, behavioral issue, or medication.
• Pets must be in good general health — we reserve the right to decline service if a pet appears unwell.

Knowingly bringing in a pet with a communicable illness or undisclosed behavioral history may result in immediate termination of services.

We are a wellness-focused veterinary practice and not a 24-hour emergency hospital. By using our services, you authorize us to seek emergency veterinary care for your pet at your expense if we are unable to reach you. We partner with two specialty hospitals per region for after-hours emergencies.

You are responsible for all veterinary fees, including third-party emergency services. We will make every reasonable effort to contact you before authorizing major treatment.

While we maintain industry-leading care standards — hospital-grade air filtration, 1:4 handler ratios, 24/7 monitoring — pets are inherently unpredictable. By using our services you acknowledge:

• Risk of injury, illness, or behavioral incidents inherent to social play and group environments.
• Our liability is limited to the cost of services provided, except in cases of demonstrable negligence.
• You agree to maintain current pet liability insurance where applicable.

To the maximum extent permitted by law, our total cumulative liability for any claim is limited to fees paid in the 12 months preceding the claim.

Membership fees are billed monthly in advance. À la carte services are charged at time of booking or service. We accept all major credit cards and bank transfer for memberships. Failed payments will be retried; persistent payment failure may result in service interruption. Late fees apply to overdue balances after 14 days.

We may photograph pets during their visit for daily report cards, social media, and website use. Member photographs are used only with explicit opt-in. You may opt out anytime by emailing hey@pawcareelite.com.

Our website content — text, images, design, code — is the property of PawCare Elite, LLC and protected by U.S. copyright law. You may use the site for personal, non-commercial purposes. Reproduction, scraping, or redistribution without written permission is prohibited.

We reserve the right to refuse service or terminate any account or membership at our sole discretion, particularly in cases of repeated no-shows, undisclosed health/behavioral issues, payment failure, or behavior that endangers staff or other pets. Refunds for prepaid services will be issued on a prorated basis where applicable.

These Terms are governed by the laws of the State of Arizona, without regard to its conflict of law principles. Any dispute arising from these Terms or your use of our services will be resolved through binding arbitration in Maricopa County, Arizona, in accordance with the rules of the American Arbitration Association — except where prohibited by law, or where you have the right to seek small-claims relief.

You waive any right to participate in a class action lawsuit or class-wide arbitration. This waiver does not apply where prohibited by law.

We may update these Terms from time to time. Material changes will be communicated by email at least 30 days before they take effect. Continued use of our services constitutes acceptance of the updated Terms.

Questions about these Terms? Contact: