Privacy Policy

We collect information in three ways:

• Information you provide: name, email, phone number, mailing address, payment information, pet records (breed, age, medical history, vaccinations), and message content when you submit forms or interact with our team.
• Information collected automatically: IP address, browser type, device identifiers, pages visited, time spent on pages, referrer, and usage patterns. We use cookies and similar technologies for this — see “Cookies” below.
• Information from third parties: records you authorize us to receive from your previous veterinarian, payment processor confirmations, and analytics providers.

We use information to:

• Provide our services — bookings, veterinary care, daycare, boarding, grooming.
• Communicate with you — appointment confirmations, daily report cards, customer service.
• Process payments and prevent fraud.
• Improve our website, content, and services through anonymized analytics.
• Comply with legal obligations and respond to lawful requests.

We do not sell your personal information. We do not use your information for cross-context behavioral advertising.

We share information only with:

• Service providers: hosting, payment processing, email delivery (Resend), analytics — bound by contract to use information only as we direct.
• Veterinary partners: only with your explicit authorization, e.g. for records transfer or specialty referrals.
• Authorities: when legally required, including responses to subpoenas, court orders, or to protect rights, safety, and property.

We do not sell or rent your personal information to anyone.

Depending on your state, you may have the right to:

• Know what personal information we hold about you.
• Request deletion of your personal information.
• Correct inaccurate information.
• Opt out of any sale or sharing of personal information (we do not sell or share for advertising).
• Limit use of sensitive personal information.
• Be free from discrimination for exercising these rights.

To exercise any of these rights, email hey@pawcareelite.com. We'll respond within 45 days.

We use a small number of cookies for site functionality and aggregate analytics. We do not use third-party advertising trackers. You can disable cookies in your browser settings; the site will still work, though some preferences may not persist.

If we add Google Analytics 4 or similar tools, they are configured to anonymize IP addresses and respect your “Do Not Track” preference.

We retain personal information only as long as necessary for the purposes described, and as required by law. Veterinary records are retained for a minimum of seven years per state regulations. Marketing-only data is deleted within 24 months of inactivity.

We use industry-standard administrative, technical, and physical safeguards — including TLS encryption in transit, encrypted backups, access controls, and routine security audits. No system is perfectly secure, and we encourage you to use a strong, unique password and notify us immediately at hey@pawcareelite.com if you suspect unauthorized access.

Our services are not directed to children under 13, and we do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent change. Material changes will be communicated by email or via a prominent notice on our website.

For privacy questions, requests, or complaints, contact: